1 reviews | Active since Dec 2016

11 Feb 2018, 21:07

****

One of Fnb consultants phoned me to offer a cell phone contract.He told me that actually the package is for free for me as i'm going to get 100 %rebate for the contract subscription beacause i was on ebucks level five.I still asked him if there will be any debit order going off my account he said no except if i dropped the ebucks levels.In Dec 1st debit order went off my account.I then phoned fnb connect dept and they told me the opposite of what the consultant told me when he offered me the contract, the consultant told me that the debit orders will go off my account and reimbursed in a form of eBucks.As of today there are no ebucks reinbursed to me and the debit orders already went off twice from my account.Fnb is in breach of the contract i signed up for.They sold me a product with false information.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2018, 09:11
Official

Hello Bonga-fumba ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to Smart Devices department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***