saying bye to quick service to your bank

I did a application with my bank Fnb on the 5/9/2015 and am not happy with their service. Their call centre in the Lifestyle department is a joke. The reason why I never like doing anything with them was because the are too slow. They told me my application takes 10 day and yet I bank with them. At first I was told I did not need paper work sent in because I bank with them, then had to e-mail papers in. After all that I was told to wait for and sms and I should reply to but still nothing is happening. I also was told that for the past 4 days now that my application is in the credit / verifying department, but they have not even called my employer as yet. Fnb thinks we as clients are desperate and they forget they need us as clients as well. As soon as you send in good feed back to thank consultants their heads blow up and they forget why they are there. I hate calling the centre and they put you on hold till you hang up or keep transferring you. This service is not bad but terrible. What happened to quick friendly service. No it is the client who does not have patience. No wonder clients who bank with Fnb go to other banks for products and services. Get service standards please.