Savings pocket account not resolved

<p>two weeks ago i wanted to transfer funds from my savings pocket account. this is an account that banks my change, it has been active since 2014 when i opened my current account. i wanted to access the funds and tranfer into my current acc so that i can use it, i wa unfortunately unable to because there is a "hold" on the acc. i chatted to someone on their app who advised me that i need to phone ***to get the lift on the "hold". the number did not exist and chatted to someone else and gave me the same number and told them that the number does not exist and advised me to rather go to a branch. i went to my branch where the account was opened in Melrose Arch on the 9th Dec to get this lifted. the lady was very helpful and sent an email to another department to get this sorted, she told me that that department only deals on emails. i have followed up with her twice already since then and still nothing has been done.</p>