Saving pocket inaccessible

Dear fnb, my savings pocket that came with the cheque account is frozen. I have been to the branch (Woodlands Boulevard, and it's an excellent branch may I add) but still no luck. Story I'm told is that the risk department must undo this, which really puzzles me cause I have an overdraft and credit card with you, but you opt to lock R700 in! Hayini. Can someone please fix this cause I'm really broke this month and I need to access that account.