Satisfied with ***** complaint _ thankyou Danesh Garach

On the 20th July 2018 I reported a ********** transaction having been made on my account, by someone using my FNB card details to make an internet purchase for sum of R2065.40 After having posted a complaint against FNB regarding the manner in which my complaint was handled (not handled). 6 days later the ****** money has been returned to my account. After an initial FRUSTRATING procedure of being passed from pillar to post by FNB personnel. I would like to commend FNB staff member Danesh Garach for his efficient and professional service. Also, thankyou to Naomi Petersen for responding most swiftly to my complaint and pointing me in the right direction.

FULL MARKS to Danesh Garach for the manner in which he: 1. comprehensively explained to me what had most probably occurred 2. how to avoid a reoccurrence of such ***** in the future 3. hastened to action reimbur*****t of the ****** funds back into my account.