SS
Susanna S

1 reviews | Active since Jul 2015

24 Nov 2016, 11:41

SARS Refund withheld

<p>I had been waiting for my SARS refund for a month and a half and once my money was paid in i could withdraw from the account, but the very next day the money was not availible. After contacting the call centre i was informed that SARS had done a reversal on the account and was told to contact SARS directly to find out why. After spending 5 hours on multiple calls to SARS they informed me that there was nothing on their system stating why there was a revesal or even that a revesal was authorised. The money is still in my account as a balance but nothing is availible for me to use.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2016, 12:29
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)