SARS and FNB...the incompetence grows

FNB, you have gone one step to far. You have for the second time in a month, put a hold on my account due to my SARS refund. I have already spent half the money. A month ago, FNB, all of this was sorted out. SARS cleared and 48 hours later, my account was all good. Now you have done the same. Just this time, my account is on hold indefinitely. According to the tax act, you so generously advise us about in your correspondence, if an amount was paid to me incorrectly, I have 24 hours to pay it back. You have no right, to put a hold on my account, 6 weeks after payment was made to me. SARS has over and over confirmed with me, that the problem lies with FNB, and not them. That they have approved everything they needed to, with FNB. So, the matter is about the seriously *********** staff, working at FNB. Oh, did I mention, that the person, who works with SARS re-calls, never answers her phone. Oh, yeah, and her inbox is full, bouncing out e-mail queries. Well done FNB. You might think your bank works, just to realise that you are seriously mistaken. You run a seriously *********** business. I have forwarded all my SARS documents to you, SARS letters and anything else proving that this refund, is legit. A week later, my debit orders has been returned, and I am being charged fees on my account. So, though I have posted here, I think a quick discussion with my dear friend, that always exposes discovery for their incompetence, will settle this in the media.