sarcastic consultant Letty poor service

<p>att ceo of fnb I really do hope that this matter reaches you if not I will explore every possible angle to make sure it does.</p> <p>I am utterly disgusted by the service received by your fnb consultant Letty on the 13/03/2017, this matter I will post on hello peter if no response on email within two working days to show loyal consumers just how one mistake of not knowing information you get to feel made stupid by your consultants.</p> <p>I cotacted the ebucks department and asked why my ebucks was not transferred to me and was told that due to one of my accounts being in bad standard, the call was then transferred to another fnb consultantant who by name of Letty who went to check.</p> <p>after several minutes she came back and advised the reason is because my account went over the overdraft which I was not aware of, as soon as I saw this and got the sms I immediately transferred money from my account to rectify this matter. I had money depoisted into my account but really had no idea of the charges which was charged on the account fir this, when I noticed the overdrawn account I immediately trasnferred funds to bring the account upto date. your consultants has no way of speaking as she sarcasticly replies dont yiu then know whats going on in your account and you should know...this tone then continues.</p> <p>I want fnb or a manger or the ceo to listen to the call as I too work as a manager in a call centre and do not condone sarcasm of this sorts as no matter what your job is to helo educate customers not make them feel stupid. this was an honest mistake which I immediately rectified.</p> <p>I have done every payment via my card in order to gain ebucks rewards like I have been doing iver the past year and for one mistake which was immediatly rectified this is how you treat your customers.....</p> <p>I want a response in writing for the following</p> <p>what consideration will go into this matter</p> <p>will the call be listened to as I want feedback from Letty</p> <p>after breaking my back to ensure all payments are done to gain ebucks one mistake and you penalise me, this really sucks as this shows really how fnb treats its loyal consumers.</p> <p>urgently awaiting your feedback @fnb Ceo</p>