Sarcastic and Unwilling to assist.

today 12:20 +-<br> <br> I a premier client spoke to a person called Xiluva<br> i requested assistance with regards to my upgrade from Gold to platinum.<br> i have done the upgrade and i have received and started using my new cards.<br> problem is i still have my gold cards active and the lady tells me that they can only cancel in 30 to 90 days ,<br> my question then. what was the point of the upgrade if the old is still there as that increases the risk on ***** on my account because now i have 2 cheque accounts and 2 Credit card accounts which i did not sign up for.<br> <br> the person is unwilling to assist as she asked if i have a card available to do the credibility check. i told her no as i know there are other questions that can be asked, then she asked the limit of the card, no one writes that down and keeps in their pocket.<br> <br> if this is the issue then i will actually cancel all accounts with FNB (which i thought was the best) and i will change to nedbank just because and i will name and shame every person i deal with at fnb