EB
Esmari B

1 reviews | Active since Aug 2013

13 Mar 2018, 09:08

SAPD case number won't even help you!

Unhappy is not the word! My purse got ****** in February. All my bank cards, id, passport, lisence and clothing store accounts was in my purse.

I re-app**** for my cards at FNB. The funny part is that their courier company won't assist me to give me my cards even though I provided them with 1) Marraige sertificate 2) certified copy of my id and licence 3) SAPD case number

How am I suppose to re-apply for my id if I don't even have access to my money?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Mar 2018, 09:37
Official

Good day Esmari,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)