Sanele Nelson Manyoni (***) ***

I am Sanele N Manyoni, I have a personal and business account with FNB. I reported a case of ***** last year December the transaction was made using business account.

I called FNB to report the case, because the account i transferred funds to was standard Bank, then a person who assisted me called standard Bank to put a stop to that particular account. i was then told to secure the following documents case number, affidavit, proof of transfers made and i did exactly that and i didn't get any email to send the documents to however was told that in 48 hours an analyst will call me but didn't happen.

3 to 4 days went by without any reply from FNB, I then again using my airtime and my time, call them to find out as to why the analyst has not called, only then i was told that my case was handed over to Aphiwe Hlongwane (Investigator), I was then given her email address and was told send the requested documents to Baphiwe and I did exactly that.

Guess what there was no even confirmation of an email receipt nothing. I waited for Baphiwe for a week but nothing. Again I decided to get hold of this Aphiwe of which it turned to be a nightmare. Since Monday I am trying to get hold of her but nothing.

Her line rings but no answer, I then asked for her direct line and was given *** of its rings with no answer and i have been trying her since Monday. I was then transferred to her team leader, again team leader's number rings with no answer and remember i leave messages each call i make each day giving my name and my situation and what i need but no callback no nothing.

I called again and i was given Leon's number *** of which is on voicemail each time i try to call (with my airtime and my time). Mable and Maki not sure of the spelling were like trying to assist however in the midst of that then call is dropped dont know why and no callback.

Mind you SAPS is on my case they wanna know the status of the case so as they can continue with their part.

I am stressed, frustrated and angry, don't know what to do and till today i am not assisted. After all this i am cancelling all my accounts with FNB and will try other banks. I am deceived to the core. Thank you.