Samsung Washing Machine Not Delivered

Item: FNB (First National Bank)
Rating: 1
Author: Rodney P

I purchased a Samsung Washine Machine on the 20th of August through the FNB Ebucks site and was told on the 21st that it hadn't been processed yet, but delivery will take place within 6 working days. I have been following up until yesterday and still have gotten no feedback on delivery nor delivery itself now on the 7th working day. Unacceptable service. Rodney

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

29 Aug 2017, 13:23

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

A formal complaint has been logged on your behalf and has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Your complaint reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply29 Aug 2017, 13:23

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

A formal complaint has been logged on your behalf and has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Your complaint reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Rodney P's updateReviewer Update

29 Aug 2017, 16:54

Thanks for the response - received a call from Josh as well who said that he's from FNB Private Wealth and they will now be handling this. This all sounds good, but as of yet, nobody can tell me what the issue is, the money for the washing machine and the ebucks has been debited from my account for over a week now - I still don't have the washing machine, DON'T KNOW WHEN I will be receiving it, and all I keep hearing from everyone is that this is being ESCALATED. It's being escalated from last week Thursday and still no one can tell me anything or when I'm receiving it. This is extremely frustrating as tomorrow is already the 8th working day now.

Rodney P's update29 Aug 2017, 16:54

Reviewer Update

Rodney P's updateReviewer Update

30 Aug 2017, 17:26

Still no response and no way forward. Yet to receive the item bought and paid for - going into the 9th working day.

Rodney P's update30 Aug 2017, 17:26

Reviewer Update

Still no response and no way forward. Yet to receive the item bought and paid for - going into the 9th working day.