SAMSUNG SMART DEVICE ''BOMBS""

<p>REFERENCE NUMBER : ********** </p> <p> </p> <p>All i have been getting is that my problem is been escalated and escalated without any real solution.. PATHETIC as this is a phone i use for work purposes.</p> <p> </p> <p>29/03/2017 - This morning my alarm went off as per normal and I checked my messages, I then got done for work and as I reached for my phone I noticed that the phone was very hot I could barely touch it and that the screen has lifted on the one side as if the battery has swollen up or something.</p> <p>At this point I was just glad that I was not on the phone at the time that this happened</p> <p> </p> <p>After I have been to Samsung Smart Centre Century City I was informed that my phone is out of warranty and they wont be able to repair it for me.</p> <p> </p> <p>According to the staff at Samsung Smart Centre Century City it will cost me over R3500+ to get the phone fixed and then i had to pay an R228 just to have the phone accessed</p> <p> </p> <p>This is ridiculous to say the least as I might as well buy a new phone then</p> <p> </p> <p>I have had this phone for almost 2 years and I had NO PROBLEMS with my phone and then this morning it just ‘’bombed’’ just like that , the screen is also not cracked or anything and I would understand if it was my phone and I maybe cracked the screen or it fell in the water but this was out of my control as I cant access the battery or anything and like I said there was nothing wrong with the phone my alarm and everything went off and I still checked messages </p> <p> </p> <p>WHAT AM I SUPPOSE TO DO?</p> <p> </p> <p>Contract is done within the next 3-4 months and I REFUSE to pay for a phone that I am not going to use</p> <p> </p> <p>I need this sorted out ASAP </p> <p> </p> <p>I’m highly disappointed that this has happened to my phone, makes me think of the SAMSUNG NOTE</p>