SAME SUBJECT, NO FNB CLOSURE OR RESPONSE

I looove FNB but I have been unfairly treated for a while now with being sidelined at qualifying for many wonderful FNB benefits. FNB team cannot assist as well, reason being I have a credit card outstanding, see below.

Around 2011, I had FNB credit cards, which had prescribed due to me going through major financial downslides, effecting my emotional and physical health etc

My FNB credit card account was closed, due to prescription. I obtained a letter around 2017 from FNB credit card legal collections confirming closure of account.

9 years done the line, FNB still has me BARRED from receiving their beautiful benefits example EBucks, Complimentary vouchers, yet my salary has been diligently deposited in my FNB bank account from 2018 again.

I started using FNB when they were called Barclay's 100 years ago, and I had those BOB bank cards.

FNB premier chats continue to tell me I have a credit card outstanding so I do not qualify for NOTHING complimentary!!!

See the timeline of my struggles for someone from FNB to connect the dots and remove the NEGATIVE mark from my FNB profile please. I have the FNB correspondence to proof the account is closed from 2017 yet I am ....No more words, sadly!!