Same Shirt Different Day

I complained about the bank charges last month and I received a response from Shirelle Skippers(Consumer Service Recovery) offering to downgrade my account so that I wouldn't have to endure such high bank charges, that was on the Sep 15 at 10:57 AM, I sent an email requesting the downgrade, to which I received no response. I now have been charged once again for the same thing that I had spoken about before. This is just not right,