Same problem everytime!
<p>I was under debt councelling in October 2015 and my FNB account was one of my debts. In January 2016 i received a call from FNB telling me that I have to pay my account and that payment from the debtor coucilor was not reflecting. The issue was resolve and FNB confirmed that an incorrect reference number was used by the debt councillor. Now I keep getting SMS regarding my FNB account and that it has not been paid. I lodged a complaint with FNB and sent them all my distribution statements reflecting payments made throughout the year but I have not received any feedback only a reference number ! Are they really ignoring my complaint? What must I do now because payment was allocated to the correct account number ********** 6649. This is the reason why I stopped using FNB.</p>
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FNB (First National Bank)'s replyOfficial
15 Dec 2016, 13:35Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,
FNB (First National Bank)'s reply15 Dec 2016, 13:35
Official
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,