MvdB
Marelize van den Bergh
1 reviews | Active since Mar 2009
02 May 2015, 15:42
Same problem again!!
I have made the same complaint last month and after phoning me to fix the error and apologising, again this month it happens!! I made an fixed arrangement with Barret & Ass to make monthly payments for my Kulula card of R1000 and again this morning FNB goes and takes money from my account and transfers this to my Kulula Card! How do you not understand this, how do you keep doing this and each month I have to go through this process each month? You are forcing me to open an account at another bank!
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FNB (First National Bank)'s replyOfficial
04 May 2015, 08:40Hello Daisy99,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 676828.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 676828.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,
FNB (First National Bank)'s reply04 May 2015, 08:40
Official
Hello Daisy99,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 676828.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 676828.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,