AP
Andre P
1 reviews | Active since Jun 2010
10 Sept 2017, 09:18
SAME PROBLEM
I was charged for service fees end of June relating to cash withdrawals ((CAS- ********** -Y0M0F5) I was told by both Lidewe and Jessie that they would call me back. This never happened. Cost was however reversed in July. I have now, end of August again been charged service fees for cash withdrawals. Your pricing review states that withdrawals are free up to R 6 000.00. Does the system not cater for this? My second problem is that I am receiving SMS's from FNB wanting to know if I need a credit card (ref NCRCP20 ) The problem is I have a FNB credit card, you marketing guys are throwing your name away
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FNB (First National Bank)'s replyOfficial
11 Sept 2017, 09:56Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to Premier Banking who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
FNB (First National Bank)'s reply11 Sept 2017, 09:56
Official
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to Premier Banking who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,