Same old ****ty FNB

If jumping through loops for service was a business it would be FNB Homeloans department! A little over a year ago I closed my cheque account with FNB due to poor service and I recently just opened on and guess what? Absolutely nothing has changed still same old poor service!

They have to be the worst when it comes to customer service!

About a month ago I submitted a homeloan application through a developer and what my co-applicant and I have gone through is at best described as those circus ******s that keep jumping through hoops pointlessly.

When we did the application we submitted the following right at the beginning of September: ID copies of both applicants Payslips of both applicants for 3 months (Main applicant from April) Bank statements of up to 6 months as well!

Now on the 13th of October They sent a request for the following:

Latest bank statements and latest payslips, when we sent them those documents in September they were the latest, but then again why do something once when you can do it twice right? Because efficiency right?

The application was sent 3 weeks prior to that and when pushed for a response FNB has us chasing our tails.

To this day even with all documents submitted as outlined below we still do not have a quote on this application.

I also can’t shake the feeling that if we were not black our application would have been done and closed already but ke I guess customer service for FNB is not for Blacks