Same issue persisting for 3 months and no changes are being made despite thr customers effort

*********** staff and Dysfunctional systems. In January I had logged a request telephonicaly to change the date on which banking fees go off my account . In February when I experienced the same issue the consultant told me that the initial agent changed only the banking statement date and not the fee date. Same issue in March with exactly the same issue and it was at a very inconvenient time as it was my religious festivity , my limited funds were reduced to mearly nothing due to *********** staff blaming the system , a request for a reversal was done to which I had no response from the agent up till today. Fast track to April , the exact same issue banking fees went out on the incorrect date and not to my surprise the issue was the same ; only the banking statement date was changed and not the fee date , consultant was supposed to call be back at most within 48hrs which was today the 22nd of April , however no feedback was given. No customer centric approach towards customers extreamly dissatisfied

Really difficult to trust to a financial institute with my money if their staff are so ***********. Thank God I have an account with absa with whom i had no issues in 3 years, therefore it will not be difficult to close this FNB account.