Same department different language on same product

I called in January to cancel my retirement plan and I was told about 16 business days as I needed the money and I was told they just need clearance from SARS the week before the 16 business days which will be the week before the 29th I made a follow up and I was told to wait until the 10 February for payment. Yesterday 4th February I made a follow up as I have not receive any sms or email with confirmation I am told about 40 days which will be the 10 February and then I must login to the app and request the payment then I must wait for another 15 days. I do not understand this is all people from the same department but they all speak a different language and this is what **** me off. This simply makes me lose trust in FNB. This is very frustrating I was told on the first call because this is urgent 16 business days so why am I waiting for 40 business days now and then another 15 days.