Same bank same problems

I had a personal loan with you guys of 10k which i settled the 14/12/19 making the balance -,R0.50c.

On the 24/12/19 you took a debit order of R222.65 when there was no balance to pay and on the 25/12/19 you deducted R113. 93 interest.

As usual a one star rating for FnB, this is why i did vehicle financing through nedbank and not Wesbank and wil probably be the reason i end up moving banks

Why does your service always suck?

Please call me and rectify your errors, the excessive R1200 u take just to issue the loan is already ridiculous this without the monthly interest of the loan itself? Is FNB trying to sacre away clients or what?

Please resolve so i can start looking at closing my account and moving to another bank.