Same bank / Different day FNB

My Account was Double deducted, Debit went through on the 27 August and on the 28th August<br> <br> Went into FNB Century City, Face to Face consultant put me on the phone with Guguletho in the call centre who was unable to assist. She referred the matter to her manager Sbusiso who advised me that he can only refund me 70% of the unconfirmed debit order. <br> <br> I then only received 30% of the amount i was Promised. I went back to the Century City branch on the 1 September 2015, when i was advised that Sbusiso is unavailable and he will contact me as soon as he is available.. That was at 09:30AM - up until now i haven't received a call from Him....<br> <br> I mentioned to the consultant in the bank that he can advise them to listen to the call i had with Sbusiso on the 28 August 2015, as he confirmed that he will arrange for the 70% of the UNCONFIRMED DEBIT to be refunded... <br> FNB is quick to deduct money - but when it comes to refunding they not that quick...<br> <br> I Guess where there is NO HELP there is NO WAY <br>