Salary not switched - Service Despicable!

I opened a Cheque Acc with FNB 3 months ago. I filled in docs for my salary and debit orders to be switched. Was advised it would take 6-8 weeks, but when my salary was still not in this acc at the end of Dec, realised something was amiss. Received an e-mail at the beginning of Dec indicating that all switching of debit orders and salary was successful. <br> Called them today, the consultant i spoke to advised that all that was needed to be done was completed, hence the e-mail. She suggested i call my employer and query. I did, they had not received notification from the bank to change my banking details. <br> I called the bank back, spoke to another consultant who, after looking at my profile told me that they had not done the switching, as they saw an amount reflect each month which they assumed was my salary, (i had been transferring my salary from my old account into the new one so that my debit orders would go through). How could they not see it was not paid from my employer? I now need to redo this process, which is ridiculous as it was through no incompetence of mine that it was not done! No assistance offered, need to e-mail to complain and escalation takes 3-6 weeks! Pathetic!