Salary not received via Citibank

Hi i have been so loyal to FNB for so many years...chat was always good but lately something broke with FNB chat... They respond 2 hours later and then you respond 5 mins after their response and they pause and re-queue you...what the hell???

I needed urgent help as i sid not receive my salary from a citibank account however my colleagues with FNB all received theirs so needed support asap. Tried the chat 3 times...meaning waiting 1.5-2hrs per time and then just being re-queued.

No help and no salary!