salary missing

i received feedback from fnb spoke to bongani from premier banking which is telling me stories which i cant put together all i want is an e-mail showing me where did my money go as it is not showing on my statements so how the hell must i say the same thing over and over fnb is becoming pathetic show me where my money went or pay me my money back because of this i,m in a compromising position is this the bank i think so highly of that is not assisting me in any way