Salary & Debit order switching - worst mistake

Opened an FNB Cheque account in June hoping to switch my salary and debit orders to this bank because of the advantages that come with having this type of account. it Has been weeks of me calling up and down and doing most of the work myself, still most of my debits were not properly done and i never get a call back explaining why. For the debits that were switched, now i am finding that I am paying penalty fees because my salary is still at a different bank and nobody is calling me to explain the hold-up. i am at a point where some of my debit orders are being paid by EFT and i am really just unhappy and just want to go back to my old bank which never gave me any problems. And that bank is NOT FNB!!!