KB
Khaya B
1 reviews | Active since Jul 2014
17 Jul 2019, 12:17
SagePay Purchases
I have had two card purchases go off on my account in March and April. I called and a form was sent to me but then it was declined for no reason whatsoever.
I have had multiple chat with your "team of bankers" but they keep ending the chats and I have to wait for at least five minutes for each response.
This is pathetic service for a bank that is supposed to be the best, how are we expected to trust you if money keeps going off our account and there is no help coming from your side?
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
17 Jul 2019, 13:50Good day Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Jul 2019, 13:50
Official
Good day Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
KB
Khaya B's updateReviewer Update
22 Aug 2019, 12:19FYI, this still has not been resolved. I haven't received any feedback from Vuyo Maphanga since the end of July, it is close to a month now and I still can't use my card.
KB
Khaya B's update22 Aug 2019, 12:19
Reviewer Update
FYI, this still has not been resolved. I haven't received any feedback from Vuyo Maphanga since the end of July, it is close to a month now and I still can't use my card.