SAGE Bank feeds

My business accounts bank feeds to Sage has been stopped due to my personal profile that apparently needed to be updated. I went to the bank and updated my personal profile and bank feeds was stopped again after a few days for the same reason. As accountant i have numerous business on Sage accounting that also had bank feeds stopped as FNB wants the personal profiles to be updated. Books cant be continued to be processed via Sage now. If i already updated my personal profile at the bank itsef and this issue continues, what do businesses do now? What do i inform all my clients banking with FNB now because updating your personal profile doesnt work. It seems that bank feeds isnt possible when banking with FNB anymore.