Sad Clients are not at all Considered by FNB

I sent a request regarding my Credit Card Admin fee charges. I finally received a reply from Mrs. Catherine Morgan after a week or so, to which I resent an email, but to date no reply. I think these Financial Institutions have so many Clients, that you are just a number and whether you remain with them is of no concern. It is Sad that even when you Retire, you receive no benefits. I have been with FNB since 1971, does it matter ??? No. I am 73 years old and have been with FNB for 52 Years whether you are permanently employed or not, you are not considered or even worth replying to a simple email.