SAA Transaction - ***

Good day FNB

Trust you well,

On the 16th December i purchased a Flight ticket with SAA of a value of R 2 308.29

During the registration, i was prompted twice to enter my credit card details and subsequently I was debited 3 times the amount of R 2 308.29

Total amount deducted R 6 924,87

I contacted SAA and the confirmed that they have received the first payment and the other 2 payments were pending on their side. They referred back to FNB to have the other 2 transaction cancelled and reverse back to my account.

I got a feedback from FNB today stating that the R4616.58 reserved funds was not debited from my account.

Which was is incorrect. I can't believe that FNB is not being helpful in assisting me to locate these fund wrongly deducted from my account by SAA (Merchant)

It is only after spending 53 min on the phone with 3 different agents that Thandeka Hlatshwayo (Private Banker) was able to locate the transaction that I was referring to.

She advise me to contact SAA (Flysaa.com) to either delete / decline / reverse 2 of the below transaction. Stating that only one has been banked so far.

Transaction code

632100 631220 633715

Can you kindly assist with reversing these transactions?

@Thabiso Moremoholo (Private Banker) on the other hand, Sir you were nowhere to be found or even respond to my mail.

As my private banker i am questioning the usefulness of having a private banker when he can't even acknowledge a simple email from his client.

This is just an example of poor service.

Kind Regards Yves Ngenda ********** 263