1 reviews | Active since Oct 2017
SA, Tired of FNB treating you unfairly ... lets stand together against them
ref: **********
I'm asking upon everyone that reads this with any complaint logged where they were unfairly treated and their complaint is older than 48 hours and has not been resolved to please take the matter to the ombudsman
One person standing against a banking giant wont bring change but is all the poor souls that has been treated unfairly by this giant stand together at the ombusdamn it will bring stop to FNB treating their clients like junk and just as they want to
Please follow the right complaints channels and the report to the Ombud
https://www.obssa.co.za/.
It is super important that you follow the following steps and make sure you follow the right channels otherwise the OMBUD will not look at your case
1.Did you contact your bank’s specialized dispute resolution department and lodge a complaint with them first? 2.Did you obtain a written response with a complaint reference number from the bank? 3.Did you complete the application for assistance with the following attached?
Good day Petrus,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Petrus,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
