*****s not resolved after all relevant information requested

Man, let me tell you about my experience with the FNB ***** department. I mean, their motto literally says "How can we help?" But let me tell you, they were beyond useless when it came to dealing with an issue of potential ***** on my account. First off, trying to get through to a real person was like pulling teeth - long wait times and frustrating automated menus. And when I finally did speak to someone, they seemed more interested in brushing off my concerns than actually helping me out. It just felt like they couldn't be bothered to deal with the issue at hand. Honestly, I expected better from such a large bank. Overall, the service was bad and downright disgusting - definitely not what you want when dealing with something as serious as potential ***** on your account. I have send email to *** *** contactcentre*****@fnb.co.za

I contacted the call centre so many times with no help, it’s been 3 weeks with no feedback, account is still blocked No one is working or bother to work and help after all requested information is provided to them