*****s

I have had a policy with FNB to cover my cars It happened that 25th of November we had to cancel it and had to be reinstated same day This was done via Phone call. I then had an emergency on the same night of the 25th, I needed roadside assistance but when I called FNB was told that my policy was inactive. I then had to find assistance on my own, but bill has not been settled Then I called claims department and was told that policy is active as of 26th and was sent to service department to try and rectify the policy date to 25th the lady I spoke to assured to call me when it is done. I am still waiting for her call as I type, Since this was hanging I decided to complain via this platform against FNB and they then decided to call me. It went for days when they couldn’t find me and they did not bother reply in writing, the findings had to wait until they got hold of me via call

Note that on the 25th when I reinstated the policy there was a quote that included a Pro-rata to cover me from the 25th to the last day of the month

When findings came, I was told that my policy was not active and that it will be active from 1st December, I was told that I had agreed via call on the 25th but apparently I can not get the voice recording around this as there is a procedure for the recording to be listened to by me, the same voice recording that they always remind us that it will be made available upon request, This time I can not get it I have to wait and same time tow truck needs to be paid

According to their finding there was no Pro-rata as the policy was not activated 25the but will be active on 1st December but on the 1st December they debited my account as quoted including the Pro-rata that they claim was not charged.

The call I had on the 26th confirmed that the policy was active the 26th however service department needed to back date it to the 25th

But after findings from FNB I was told that their system does not allow them to reactivate policy same time but no one is bothered that prorate was deducted

FNB is trying to cheat me

The lady at complains department agrees that I should reverse my debit order and find another insurer \

If anyone is to attend to me, to please call me with Voice recordings from 25th and 26th