Running Branch as a ****a Shop

It was my first time to hear that you cant get help at the branch because someone is on lunch, is this the way this FNB branch doing things or I was just unlucky? So much for \Welcome to First National Bank. How can we help you?""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901666;357;16;2;0;1;0;0;2;15/10/01 13:43;148;NULL;15/10/01 13:05;15/10/01 11:15;Vodacom customer care is ridiculous;8,71E+12;Customer service;***;Firstly this is second complaint in one day myself and my wife I accidently pushed wrong button in August for data which I was billed over R400 then we called vodacom lady said not problem will be sorted out now I been debited again over R400 MY WIFE CALLED 3 TIMES TO VODACOM CUSTOMER CARE FIRST TIME she called they put phone down in her ear second time she spoke to LIANDA THE MAN PUT HER ON HOLD FOR 5MINS THEN CUT HER OFF THIRD TIME A LADY LESEGO WHO WAS SO RUDE AND DISGUSTING ON THE PHONE DIDNT EVEN GIVE HER CHANCE TO TALK SO SHE PUT PHONE DOWN IN HER EAR. This matter was suppose to be resolved so by end of september I wouldn't be paying over R400 AGAIN BUT NOONE HAS CALLED MY WIFE OR ME TO RESOLVE THIS MATTER. It's disgusting to think VODACOM SUPPOSE TO BE A GREAT PROVIDER LACKS THIS MUCH I FEEL *****ED AND IM READY TO EVEN CANCEL WITH VODACOM AS MY WIFE ASWELL. Vodacom needs to resolve this issue I want my money back that you have taken from my account......;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901718;25;1;2;0;1;0;0;2;15/10/01 14:39;148;NULL;15/10/01 13:59;15/10/01 12:11;Nedbank, the no-reply bank;Cherry ID: ***;Someone in the debt counselling department;***;I am waiting for a response, not even a document, just a response from their [Email Removed] ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;786632;188;16;2;0;1;0;0;2;15/10/01 15:01;148;NULL;15/10/01 14:22;15/10/01 12:33;BAD SERVICE;***;;***;August this year I cancelled my contract with Cell in and paid the settlement amount in full and to my surprise a month later Cell C had debited the same settlement amount from my bank account leaving me in to a negative zone on my balance in my account and this had affected my credit record badly as now it looks like I did not honour my debit agreement. After numerous attempts of trying to get hold of Cell C they could not even explain how this could have happened and that it would take 10 days for the refund to be completed which I found really unacceptable and I have decided to contact my lawyer to seek legal advise.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;902038;357;16;2;0;1;0;0;2;15/10/02 11:19;148;5;15/09/30 0:00;15/10/02 8:51;Cancellation Of Contract;***;;*** (work number);This entails two different parts of Vodacom: 1)Cancellation dept 2)Vaal Mall branch.<br> For our own reason we chose to cancel our data contract - it had expired anyways. On returning home we tried to access the internet via our stick (modem), and wouldn't you believe it - we couldn't. After a number of calls I found out that our data was missing.<br> At this point please understand that I had repeatedly inquired from a certain Vodacom branch (Vaal Mall) if we would loose our data and was emphatically assured that we would not. Also please note that when we cancelled our contract (which was over 2 years old) no one and I really mean NO ONE informed us of the fact that Vodacom would be *****ing our remaining data.<br> Contacting the cancellation department again today we were simple told to go back to the branch where they gave us the wrong info. Why!!!???<br> So then I called Vaal Mall branch and spoke to the manager who abruptly (bordering rudely) told me he would investigate and get back to me. I called him the next day just to be told in a VERY rude manner \I told you I would look into it get back to you\"".<br> I think we all know exactly where this is going."""