Running around in circles and ZERO assistance!!!

You cannot believe what a battle it is to get assistance with your Home Loan!!

I am trying to get my home loan interest rate fixed and to remove the debit order on my home loan as I have tenants in the property who will be paying the rent directly into my home loan leading to DOUBLE PAYMENTS!!!!

I have tried - before the previous increase - to get my home loan fixed. First via the banking app. NO success they CANNOT assist you on the banking app you need to phone or e-mail.

I then e-mailed the consultant and as I was in the process of applying a further loan, I was told I had to wait until after registration to apply for a fixed interest rate.

After registration I have e-mailed the consultants Girly Mabena on the 15th of July and Yara Tinga on the 19th of July. To date I did not get the courtesy of a response. NONE - ZERO!!

Then I have e-mailed Neil Hendricks who told me to contact the business call centre on ***.

I have phoned the business call centre and was told to phone ***. Then I was told to speak to the collections department. I was put through to the collections department who told me to send an e-mail!!!

SERIOUSLY!!!!!