KM
Khumo M

1 reviews | Active since Oct 2016

28 Oct 2016, 12:01

Run for the hills!!!

<p> After 2 days with Fnb I think it's a much better option to keep money under my bed, after being given the completely wrong information which was admitted by a consultant to waiting in branch for a second day in a row which may just become 3 in a row, and a call centre that after countless calls and holding tells you the can't hear you and put the phone down, 1 client may mean very little to you but this is not how they should be treated, I moved over because friends have told me you are the world's most innovative but it seems moreie the world's most ineffective bank, and your too big to care about our little opinions. Could you at least call so I can close my account.This has been embarrassing time consuming and just generally unpleasant. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2016, 13:41
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)