Run Around Service

<p>FNB has given me great service ever since my account was opened. That is until I opened a Youth account for my daugther on my profile since she does not have an ID yet.</p> <p>I have been to the branch (Middelburg) several times to try and sort out the problem, but to no avail. It seems I will have to go again.</p> <p>Apparently FNB changed their rules concerning Youth accounts. When I received the SMS's that there is outstanding documentation needed, I wanted to comply with their rules, but from there on in it has been a downhill battle to get it all sorted out.</p> <p>The first time they unlinked the account from my profile and somehow the Youth account card was then able to draw money from my cheque account directly.</p> <p>The second time they told me that their equipment could not scan the documents properly and that is why a block was put on the account. Papers and a lot of time later it is sorted, but I need to bring a better copy of her birth certificate. Good and well, unfortunately, I could not make it during the week so I went back the Saturday.</p> <p>The third time all the documents were scanned properly now, but unfortunately the supervisors that can unblock the account are all on weekend. It will be sorted out on Monday.</p> <p> </p> <p>It is already Tuesday and still the accounts is not sorted... Why do we have to spend valuable time going back and forth to a branch if the people that can do the job is not available???</p> <p> </p> <p>Service is about communication and getting it right and making an effort... going that extra mile so to speak. Let's see if FNB can come to the party...</p>