Run around from 11-4 because of poor service

I get a call from deceased credit cards to pay back my late father's remaining debt.....I advised that I'm still waiting for his remaining funds to be deposited into my account I was then transferred to deceased estatemail department where they told me that they had transferred the funds to my account and they where adamant on that as I spoke to three different consultants.....when I check my account no funds where deposited...I approach the fnb bank itself and they still claim deposit was done and they will email proof of payment...on top of all this they blame my absa bank...so I have to be up and down at absa as well trying to find out.....After all this I finally decide to speak to fnb manger balfour Park. ..who assures me that no deposit was done and it was deposited into the fnb gold reef account....so please after all my runbind around can someine please tell me when the funds will be transferred from this fnb gold reef account to my account....