Rude & unprofessional call centre agents

FNB call center is such a hell of a headache. Very rude people managing that desk. A hold was put on my account. They sent an SMS that I'll hear from them in 24 hours (19/11/2025 at 09:40). Hardly 24 hours, I received another stating I must call the bank (20/11/2025 at 08:49). I called & spoke to a consultant. He promised to send me an email shortly. 24 hours later (21/11/2025 at 10:00), no email received. I called & spoke to another consultant. Half-way through, he hung up the call on me. I called again & spoke to a rude lady who told me their job isn't to send emails but to take calls. She wanted me to get a pen & paper to write down instructions instead of just emailing me the instructions. I wasn't in a position to write when the call was made & I need to access the funds in my account.