Rude, unhelpful Paypal Call Agents

I would like to lodge a formal complaint with the Paypal FNB Service.

At 12:15 on the 22nd June 2021 I called for Paypal assistance. The woman on the other line was aggressive and rude. When she abruptly said to me when I asked for why I needed to do something, she said "Miss, you don't need to complicate things". When I asked her for her name and she went silent and refused to answer. throughout the call she was irritated and not wanting to help.

I want this call to be pulled and to lodge a complaint.

This is why I left FNB in the first place and joined Standard Bank.

Sad, as I was in FNB branch Ballito and the staff worked endlessly to help me.

Please advise how I take this further.