1 reviews | Active since Dec 2016
rude unhelpful business banking
<p>I have tried for several weeks now to open a business account sending the myriad of documents required as stipulated. I keep getting mails requesing me to send "missing" documents which are clearly included in the mails as I have copied others on the mail and they received all just fine.</p> <p>Weeks later I FINALLY get to speak to a manager as it seems business banking with FNB is only if you are interested in emailing and waiting the required 3 day response time, to be met with some pretty unhelpfulness yet again - I asked for a manager after having a flippent question from a call centre agent asking if I knew what I was talking about???? do they select their staff from the socially inept and unemployable pool?</p> <p>The Manager checked and yes all docs was in fact on file except for the ********** mistake of my address not matching the Eskom bill. Instead of the stand number being 7 they want me to add the 5x zero's preceeding to complete the illogical irrational number on the bill and then insist after I comply that it is not looking like a match to her.</p> <p>I am over niceties - this is so unprofessional, unhelpful, illogical, rude, flippent and quite frankly a load of utter unacceptable nonsense! why oh why did I think my second experience with FNB business banking would be any different than the previous. As a child would probably say - you suck!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
