Rude Teller at FNB Karaglen Mall

On Friday morning the 24th of August 2018, i went to cash the cheque for the company i work for and i was assisted by Bonnie and the cheque amount to be cashed was for R13900.00 and a few cents, we happened to count the money which to me looked like she gave me all the money that i requested for in complete as she was using the money which detected the correct amount,only to find out when i get to work that she short paid the money by R1700.00, i immediately went back to lodge a query with the teller and she denied giving me the short money, i then ask to see a manager by the name of Lorraine which i was told she is still busy with a client on the phone, i had no problem with that, she them told me they can not check for me until they cash up for the day, i then asked her to call my manager and explain that to her which she did, then i left and went back to work.

Later the same they called my manger to say they did cash and the teller was over with R1500.00 which leaves a difference of R 200.00 short still and they continued with cashing up. As it was already late on Friday and we are not working on weekends we will then discuss it on Monday the 27.08.2018, we then called them they told us that they are offline,they never came back to us once they were on line. they only called us on Tuesday the 28.08.2018 after lunch to tell to come and collect the money. When i got there Bonnie was putting a blame on me that i am the one who miscalculated she pointed me by her finger saying i need to apologize to her which to me showed that she belittled me as a client and she was also rude especially that she denied giving me incomplete money without double checking, i am much disappointment with treatment i received from FNB Karaglen Mall.