1 reviews | Active since May 2018
Rude Staff member
We arrived here and an hour ago, some lady asked us to go outside(atm) for statement we told her that we are rushing back to class which starts at half past one. And the other thing is we also want to update our pin. And she said we will have to wait, she assisted people that came after us,
FNB management please teach your staff about customer service, is she being rude to us because we are school girls??
I can't remember her name but I know she's wearing "how can I help you pin"
Good day Lerato,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Lerato,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)