1 reviews | Active since Feb 2017
Rude staff
<p>"How can we help you"? Bull****! So annoyed with the credit card department. Spoke to a guy from that department by the name of Vusi Nkopane was looking for assistance as I had transfered money from my saving acc to 'CREDIT CARD' that I do not even have and not active. Instead of solving the dispute the guy asked if I am calling from a branch of a tree. That is how they can help you. </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
BAD CUSTOMER SERVICE
SO TODAY I RECEIVE A SMS YOUR CREDIT CARD APPLICATION IS INCOMPLETED. BUT TO MY KNOWLEDGE I AM AWARE BERNADETTE TROMPPER ALONG WITH JOHANS IS BUSY WITH THE APPLICATION.SO NOT SURE WHAT THE SMS IS ABOUT I CALL THROUGH BUT I AM TOLD BY A RUDE CONSULTANT VUSI NKOPANE HE DOES NOT KNOW BERNADETTE I ASKED HIM TO TRY AND SEARCH FOR HER ON THE GLOBAL ADDRESS HE REFUSED TELLING ME I SHOULD TELL HIM MY COMPLAINT I MEAN REALLY??????????????????????????????? DO I REALLY NEED TO GO IN CIRCLES AND TELL EVERYBODY???????????????? I NEED TO KNOW WHAT IS GOING I AM SO DISGUSTED WITH THE SERVICE I HAVE BEEN RECEIVING.
I guess I am not the only one who complains about this guy. Got this from someone who complained about the same person in 2016. I do not get why he is still at fnb.
BAD CUSTOMER SERVICE
SO TODAY I RECEIVE A SMS YOUR CREDIT CARD APPLICATION IS INCOMPLETED. BUT TO MY KNOWLEDGE I AM AWARE BERNADETTE TROMPPER ALONG WITH JOHANS IS BUSY WITH THE APPLICATION.SO NOT SURE WHAT THE SMS IS ABOUT I CALL THROUGH BUT I AM TOLD BY A RUDE CONSULTANT VUSI NKOPANE HE DOES NOT KNOW BERNADETTE I ASKED HIM TO TRY AND SEARCH FOR HER ON THE GLOBAL ADDRESS HE REFUSED TELLING ME I SHOULD TELL HIM MY COMPLAINT I MEAN REALLY??????????????????????????????? DO I REALLY NEED TO GO IN CIRCLES AND TELL EVERYBODY???????????????? I NEED TO KNOW WHAT IS GOING I AM SO DISGUSTED WITH THE SERVICE I HAVE BEEN RECEIVING.
I guess I am not the only one who complains about this guy. Got this from someone who complained about the same person in 2016. I do not get why he is still at fnb.