Rude service consultant

Item: FNB (First National Bank)
Rating: 1
Author: semone G

<p>I just left a very busy fnb. The lady I dealt with was extremely rude not only to me but also to another client that she was helping at the time. After I requested her to help me with my online banking, she responded with "Shew! I'll see what I can do". I am very disappointed in the service I received from this consultant and doubt that she has the ability to deal with clients. Her name is Thuli radebe. </p>

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Mar 2017, 12:43

Good day Ms. Semone1027

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply25 Mar 2017, 12:43

Official

Good day Ms. Semone1027

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

semone G's updateReviewer Update

25 Mar 2017, 13:11

I do appreciate the speedy reply.

Thank you.

semone G's update25 Mar 2017, 13:11

Reviewer Update

I do appreciate the speedy reply.

Thank you.