TS
Thembi S
1 reviews | Active since Dec 2017
22 Oct 2019, 10:20
Rude service
Need help with reversing the funds on my loan it was consolidate and the bank paid more than the settlement amount i tried connecting on your chats in which i was accepted by Lemogang Tsholetsane who took his or her time to assist i asked her kindly to connect me to the loan department she refused and said i must call the loan department myself after i explained to he i dont have access to a phone what she did she just closed my chat can someone call and assist me
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
22 Oct 2019, 11:02Good Day Thembi Faith Simelane
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply22 Oct 2019, 11:02
Official
Good Day Thembi Faith Simelane
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
TS
Thembi S's updateReviewer Update
25 Oct 2019, 08:42Now i really didnt dont know how to deal this i di complain about my loan but to my surprise when i woke up today you guys deducted again am mount of 5800 on account how come i consolidated this loan and i dont owe you to my surprise even if i owe you changed my debit date to 26 how come you deduct on the 25th , this is really upsetting please can that money be put back to my account this is unacceptable
TS
Thembi S's update25 Oct 2019, 08:42
Reviewer Update
Now i really didnt dont know how to deal this i di complain about my loan but to my surprise when i woke up today you guys deducted again am mount of 5800 on account how come i consolidated this loan and i dont owe you to my surprise even if i owe you changed my debit date to 26 how come you deduct on the 25th , this is really upsetting please can that money be put back to my account this is unacceptable