RUDE sales consultant!

I am Sibongile Ndlovu quite new with FNB I have just upgraded to a Gold Cheque account . A sales consultant using a JHB number . Calls .Very assertive and overpowering on the phone calls and forces information on me so I listen ... 2 minutes within the call she is now forcing me to upgrade my funeral cover when I have calmly explained to her that I do not need an upgrade as I have funeral cover with my employer MMI . She was soooo rude !!! This is soo unprofessional I myself service clients and never had I ever been soo aggresive to our members this really needs to be addressd . Im highly annoyed . Please teach your sales consultants people s****s and respect aswell as patience . Sooo annoyed .Soo dissapointed cause I am soo happy with everything else that FNB has to offer . ITs quick with technology and very convinient .Sales rep like these need to addressed please .