sS
surettecornpro S
1 reviews | Active since Dec 2016
05 Dec 2019, 13:02
Rude people
Got a call this morning from the rudest lady ever!! Firstly I have been trying to make payment arrangements for the last 4 months after my husband lost his job which obviously means lost of income. Up till now there has been zero help.
I am trying to get a home loan to cover the loans, so it is still in process but to receive such a rude call and to tell me I will be handed over after I am trying is really unnecessary!! I am still paying on the loans, its not that I stopped completely with paying!! After these loans I will never go back to FNB.
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FNB (First National Bank)'s replyOfficial
06 Dec 2019, 09:29Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply06 Dec 2019, 09:29
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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