Rude, obstructive call center.

I tried to put some extra money into my FNB home loan on the weekend. Although I've had a flexi facility for a couple of years the money was no longer showing as available. After sending several messages and emails and getting no response I phoned your home loan department. After waiting 10 minutes on hold to speak to someone I got an absolutely rude operator who told me the facility had been cancelled. I asked her why and by whom and she said there are reasons but gave no explanation. In order to access that money I put in on Saturday again I would have to apply for the flexi facility which I never cancelled. After being transferred to applications I was put on hold again until my phone went flat.